To answer a support request, AV8 FLY stores the email you provide, category, description, replies, ticket status and optional screenshots. Only authorized administrators and someone signed in with your verified email or holding your private ticket link may read your ticket. Keep that link private.
You can choose whether to include basic diagnostics: app version, operating system, device model, platform and error code when available. These details may be unavailable on some devices. We do not automatically include passwords, payment credentials, location, flight routes, browsing history, request headers or raw error logs.
Uploaded images are stored privately and may retain metadata. Remove anything sensitive before sharing. Short-lived hashed email and network identifiers are used to limit abuse; raw network addresses are not saved in the support database.
Your device stores private ticket links so that you can return without signing in. Anyone with access to this device may be able to use those links. Clear this site’s stored data on shared devices.
If notification delivery is enabled, our email service processes your email and transactional support updates. Email acceptance does not guarantee arrival in your inbox. Support data is retained until an administrator processes a deletion request; an automatic retention period has not yet been configured. Request data deletion through a support ticket. This support request process does not replace in-app account deletion.
This support desk is not an emergency service or an aviation briefing provider.